Management and Operations Audits

Every five years, the Long Island Office of the New York State Department of Public Service (DPS) contracts with an independent third-party firm to conduct a comprehensive management and operations audit of LIPA and PSEG Long Island. The audit examines nearly all departments and functions of the utility.

The audit process is an intensive and collaborative effort involving the independent auditing firm, DPS, LIPA, and PSEG Long Island. It concludes with a final report that identifies findings and proposes recommendations in areas where DPS and the auditors determine improvements may be warranted.

Following completion of the audit, the final report and its recommendations are presented to the LIPA Board of Trustees for review. The Board then considers whether to adopt the recommendations and direct their implementation by LIPA and PSEG Long Island.

The most recent DPS Management Audit was considered by the LIPA Board of Trustees at its April 17, 2024, meeting. The audit included 80 recommendations covering areas such as governance, program and project management, customer operations and communications, and system planning.

You can view the full report and all recommendations below.