Consumer Affairs

The Long Island Power Authority (LIPA) owns the Long Island and Rockaways electric grid and contracts with PSEG Long Island, a subsidiary of Public Service Enterprise Group Incorporated, to operate the grid on a day-to-day basis. If you are a customer and have an electric utility complaint, please contact PSEG Long Island.

If you feel your issue with PSEG Long Island has not been resolved, you can contact the Long Island Office of the Department of Public Service (DPS) to file a complaint. The DPS provides regulatory oversight and review of electric service operation and customer service practices on Long Island.

The DPS’ Office of Consumer Services (OCS) complaint process involves three levels of investigation:

  1. The initial complaint
  2. The informal hearing or review
  3. An appeal of the informal hearing or review to LIPA

To help customers navigate this process, the DPS has created a Guide to Filing Complaints About Your Regulated Utility Service. The Office of Consumer Services also provides monthly data on customer complaint activity of New York’s major utilities.

If you have followed these steps and have further questions or concerns, please contact LIPA by emailing Consumer@lipower.org. Where appropriate, LIPA will escalate the issue to PSEG Long Island for further resolution.