Consumer Affairs

LIPA is a not-for-profit public utility with a mission to enable clean, reliable, and affordable electric service for our customers on Long Island and the Rockaways. LIPA has contracted with PSEG Long Island, a subsidiary of Public Service Enterprise Group Incorporated (PSEG) to operate LIPA’s transmission and distribution system on a day-to-day basis. If you are a customer with a concern regarding your electric service, please contact PSEG Long Island. 

If you have contacted PSEG Long Island and feel your concern has not been adequately addressed, you may contact LIPA Consumer Affairs through the form below. LIPA will escalate the issue to PSEG Long Island for further resolution. 

Additionally, if you prefer you may contact the Long Island Office of the Department of Public Service (DPS). DPS provides regulatory oversight and review of electric service operations and customer service practices on Long Island. 

The DPS’ Office of Consumer Services  complaint process involves three levels of investigation: 

1.     The initial complaint
2.    The informal hearing or review
3.    An appeal of the informal hearing or review to LIPA 

To help customers navigate this process, DPS has created a Guide to Filing Complaints About Your Regulated Utility Service.

Additional Resources

• Financial Assistance
• Energy Star Rebates
• Green Energy Rebates