Customer Service

Welcome to LIPA Customer Service. Here you can report an outage, download a brochure, contact a service rep and so much more.

Topics of Interest

A listing of pages and topics that are most often viewed by our customers.

Contact LIPA: All general and billing inquiries will be answered Monday through Friday from 8:00 a.m. to 8:00 p.m. We are closed Saturdays, Sundays and Holidays.
Power Outages: View a listing of areas within LIPA's service territory that are currently experiencing power outage, as well as tips to stay prepared before, during and after a storm.
Financial Assistance Programs: Sometimes circumstances make it difficult to pay your LIPA bill. We understand. If you need help making payments, you may be eligible for benefits from one or more of these programs.
Services for Special Customers: LIPA offers an array of services for our customers with special needs. Knowing about these services may help you or your loved ones, now or in the future.

Report an electric outage with a text to myLIPA (695472) - anytime, anywhere.
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