Paperless Billing with e-LERT Paperless Billing

Many LIPA customers are Web users, and instead of a paper bill they would prefer an email notifying them that their bill is ready to be viewed and paid online. If you are one of these people, we would like to introduce you to e-LERT.

Program Highlights

  • Email notification that your bill is ready to be viewed and paid online
  • No more paper bills- environmentally friendly!
  • Easily access to past bills online

Enroll Online for Paperless Billing

Sign up for paperless billing today.

Log in to My Account to sign up.
Not registered? Register here

Go Completely Paperless

Combine e-LERT with the automatic payment of DirectPay.

Or the ease of Online Bill Pay for a true paperless experience.

Frequently Asked Questions

Why does LIPA provide a Bill Notification service and how does it benefit me?
Receiving an email notification instead of a paper bill in the mail is easy and requires less time and effort for managing your account. If you couple e-LERT with one of our internet-based bill payment options, paying your LIPA bill will be quick, easy and reliable. It is also environmentally friendly because less paper would be needed to produce our customer bills, which will help save trees and the environment.

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Is LIPA going to send me my bill through this e-LERT email service?
No. This is merely a notification that your electric bill is ready for you to view online through a secure portal on the LIPA Web site in the “My Account” section.

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If I elect to use e-LERT and view my account online, how do I pay my bill?
Very simply. LIPA offers bill payment options that allow you to quickly and easily pay your bill. These options include:

  • DirectPay, which automatically deducts your monthly payment or Balanced Billing amount from your designated checking or savings account on the day the bill is due
  • Online Bill Payment, which creates an online payment by inputting your bank account information and approving payment over the Web
  • Finally, you always have the option of printing out the bill image and paying the bill in person at one of LIPA’s Customer Service Centers.

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Can I print out the bill statement from the Web and mail in the payment?
We ask that you do not mail in your payment. The bill image on the Web site does not contain the required bar code for mechanically reading the bill and because of this there is a much higher probability of improperly posting your payment to an incorrect account.

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So will I ever get another paper bill from LIPA?
Yes. If you move outside the LIPA service territory, LIPA will send your final bill in paper form. If your account should ever go into arrears (which we hope never happens), any notice requiring payment, along with the bill will be in paper form.

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Am I required to stay on the e-LERT service once I agree to participate?
No. If after you try the service and decide you would prefer to again receive a paper bill, you can cancel the e-LERT bill notification service without penalty or cost. We are confident that e-LERT will provide a valuable service that you will continue to use into the future.

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How would I cancel my enrollment and return to paper billing?
To cancel the e-LERT bill notification service, email us at
LIPAe-LERT@lipower.org. Subject should state “Cancel e-LERT Enrollment.” Please note: You may still receive one online bill notification email before you are returned to the paper billing cycle.

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Do I need anything special on my computer?
No. All you need is an email account to receive the e-LERT notification and an Internet browser to access your Account Information on the LIPA Web site.

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Will I need to respond to the e-LERT message?
No. The message is for your information and requires no response. However, LIPA does recommend that when you receive the message that you access your account information and decide which payment method to use.

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Does LIPA have any other Web services?
Yes. LIPA offers LIPA e-News, which is a periodic e-newsletter filled with energy saving recommendations, interesting energy related articles, recipes and community event information. LIPA also offers DirectPay, and Online Bill Payment to make bill paying quicker and easier. And for the kids, be sure to check out Louie’s Space – Electric Universe, which contains great electric safety information for the entire family.

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Paperless Billing