Press Releases




For Immediate Release: October 28, 2012

LIPA and National Grid Prepared for Hurricane Sandy, Severe Storms

Off-Island Crews Will be Arriving Today

Customers encouraged to prepare for the possibility of extended outages lasting 7-10 days

Continue to secure additional off-island crews to help restoration efforts

Uniondale, NY - The Long Island Power Authority (LIPA) and National Grid continue to prepare for Hurricane Sandy and have made progress in securing off- island crews. Severe weather including heavy rain, flooding, and damaging sustained winds is expected to impact LIPA’s service territory Sunday with the full brunt of the storm hitting the area on Monday and Tuesday.

LIPA has secured extra on-island and off-island crews and tree trimmers to help with the restoration efforts and is actively participating in all other calls for mutual aid requests. Crews are traveling from Ohio, Wisconsin, Missouri, Illinois, Texas, Florida, California and Iowa to arrive throughout the week to support the restoration efforts.

LIPA urges customers to prepare and plan for power outages which based on the current track could last between 7-10 days. Storm safety tips, power outage information, and preparedness tips are available for our customers at An informational video and guidance on LIPA and National Grid’s approach to storm restoration is also available on LIPA’s Storm Center at:

While customers may not see restoration crews working specifically in their neighborhoods after the storm, crews will perform damage surveys as soon as possible during and after the weather-related incidents while following established safety guidelines. Crews will work during the storm as conditions allow, however, as the storm makes a slow track across LIPA’s service territory, high sustained winds and hazardous road conditions could slow restoration efforts.

In anticipation of the storm, direct outreach efforts have been made to all critical care and special needs customers, In addition, proactive outreach regularly continues to all LIPA’s customers through numerous communications including automated phone calls, emails, website updates, newspaper Ads and public service announcements.

Customers are encouraged to pre-register their cell phones in order to report outages and receive restoration updates via text. To register, please text REG to 695472 (myLIPA). After registration, to report an outage please text OUT to 695472 (myLIPA).

Customers without power can also call 1-800-490-0075. Always report an outage to LIPA. By reporting your outage, you will be able to receive timely information regarding the status of your outage and estimated restoration times.

In order for all employees to support restoration efforts, LIPA’s walk-in customer service centers will be closed Monday and Tuesday and may be closed through the end of the week. Customers should call 1-800-490-0025 to check the status of the centers to make sure they are open.

LIPA would like to remind customers to be alert. Please drive carefully, as there will be repair crews throughout the Island working as safely and quickly as conditions allows. Expect delays and exercise caution when driving near any of the repair crews working to restore your power. If you see downed wires assume it is live and do not go near it. Report it immediately to 1-800-490-0075.

Storm Preparations Plans
How LIPA and National Grid are preparing:

  • Closely monitoring the storm's progress on and around-the-clock.
  • Coordinating preparation efforts with state, New York City, county and local emergency management organizations.
  • Communicating preparations and restoration procedures with public officials.
  • Ensuring that all LIPA and National Grid personnel are ready to respond.
  • Securing additional utility and tree trim crews to supplement our existing workforce.
  • Reinforcing all communication and information technology systems necessary to support our restoration efforts.
  • Ensuring that all supply inventories and equipment are fully stocked to support restoration efforts.

Steps Customers Can Take
As the storm approaches, customers should take the following steps to prepare:

  • Never touch or go near fallen wires, even if you think they are safe. Parents can use this opportunity to remind children that wires are dangerous. If you are in a vehicle that comes in contact with a downed wire, stay in your vehicle until help arrives.
  • Make sure you have a working, battery powered radio or TV and a good supply of fresh replacement batteries.
  • Have flashlights available for all family members.
  • If an electric pump supplies your water, fill spare food-grade containers with water for cooking and washing in anticipation of a possible power interruption.
  • Make sure all motor driven equipment, such as garage door openers, can be operated manually.
  • When using a portable generator, make sure all LIPA-powered equipment is disconnected. This will avoid severe hazards when reconnecting the power to your home or business.
  • Have a first aid kit at home and check its contents to make sure they are complete and up to date. If you have family members with special medical needs, such as insulin or other prescription drugs, check to make sure you have an adequate supply.
  • Do not use charcoal to cook indoors; deadly carbon monoxide gas can accumulate in your home.
  • If you have an elderly neighbor, be a Good Samaritan and check on his or her status. Even a quick telephone call during a storm can provide much appreciated assurance that help is nearby if needed.
  • Should an electric power interruption occur, all sensitive equipment, such as computers and TVs should be disconnected until service is restored.

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