Log in to My Account

   
User Name       
Password
   
Not yet registered?
 Forgot password?

Quick Links

Frequently Asked Questions

Browse the frequently asked questions below.

I have a cell phone / mobile device. What kind of information will be available to me?
By registering your cell phone or email address you can begin receiving power outage updates and account notifications anywhere, anytime, from any mobile device that is capable of text messaging!

  • Report an outage at your home or business
  • Receive updates on the status of your outage
  • Get an alert when a LIPA scheduled outage will occur
  • Access features of My Account, such as Pay My Bill (Coming Soon!)

Back to top

How do I register using my cell phone?
Follow the steps below to register using your cell phone.

  • You will need your LIPA Account number as well as the phone number on record for that account
  • Start a new text message in your cell phone or other mobile device
  • Text the letters REG to myLIPA (695472) and press SEND
  • You will then be prompted for your LIPA Account number. Text back your account number.
  • You will then be prompted for the phone number on record for that account. Text back that number.
  • You will then receive a confirmation that your account has been registered!

Once registered, you can log in to My Account to manage all of your communication preferences.

  • Choose to receive notifications via email and/or text message
  • Set up and manage the times in which you would like to be contacted
  • Add multiple contacts to a single LIPA account
  • Add multiple LIPA accounts to a single mobile phone number

Back to top

How do I register through My Account?
Follow the steps below to register through My Account.

  • Log in to My Account. Not registered? Register Here!
  • Click the 'Communications Manager' link found in the center of the page, below the Online Payment link.
  • Click the 'Add New Contact' button on the Communications Manager page.Enroll Online
  • Select a 'Contact Method' to receive notifications via email and/or text message.
  • Enter the cell number and/or email address you want to be contacted through.
  • If desired, you can enter a 'Contact Name' such as MomsPhone to identify each of your contacts.

Back to top

How do I manage my communication preferences? (i.e., cell phone number, email address, quiet times)
Once registered, you can log in to My Account to manage all of your communication preferences.

  • Choose to receive notifications via email or text message
  • Set up and manage the times in which you would like to be contacted
  • Add multiple contacts to a single LIPA account
  • Add multiple LIPA accounts to a single mobile phone number

Back to top

How do I send a text message?
Every cell phone and mobile device works differently. In general, you may follow these directions for sending a text message to LIPA.

  • Please note that your cell phone has to be registered to your account.
  • Start a new text message in your cell phone or mobile device
  • Text the letters OUT, or any other eligible text command, to myLIPA (695472) and press SEND
  • You’ll receive a reply and/or other instructions.

Please note that depending on your wireless plan, you may be charged for the text messages associated with this service.

Back to top

How do I report an outage via text?
Every cell phone and mobile device works differently. In general, you may follow these directions for sending a text message to LIPA.

  • Please note that your cell phone must be registered to your LIPA account. How to register your cell phone
  • Start a new text message in your cell phone or mobile device
  • To report an outage, text the letters OUT to myLIPA (695472) and press SEND
  • You will be prompted for type of outage - NO LIGHTS or PARTIAL LIGHTS
  • Reply/text back your choice
  • You will be prompted with a confirmation text.
  • That's it!

Please note: Indication that power is restored to your area does not guarantee your house/business has power. During incidents of widespread damage caused by a major storm or event, text messages may not be available for affected areas for several days until we determine restoration times.

Additionally, depending on your wireless plan, you may be charged for the text messages associated with this service.

Back to top

What other commands can I text to MyLIPA from my registered phone?
You can:

  • Assign a Nickname (e.g., “home”) to your account: Text NICK HOME to myLIPA (695472)
  • Find the status of an outage at your premises: Text STAT to myLIPA (695472).
  • Get a list of commands: Text HELP to myLIPA (695472)
  • If you have more than one registered account, you can choose which will receive the command.
  • Click here for a complete list of text commands.

How much does it cost?
This service is offered at no charge. Your cell phone provider may bill you for text messages received and sent with this service. LIPA is not responsible for these charges. Before communicating with LIPA, check with your cell phone service provider for text message costs and plans.

Back to top

Does LIPA guarantee delivery of text messages?
LIPA cannot guarantee delivery of text messages. Your cell phone wireless carrier is responsible for transmitting text messages. Text message delivery may be limited by your cell phone plan or your provider’s wireless coverage area.

Your cell phone must be “on” to receive text messages in a timely manner. There could be times when this service may be unavailable and text messages cannot be sent by us. This could result in undelivered or untimely text messages.

Back to top

What if my cell phone number changes?
You must keep your cell phone number up-to-date in the Communications Manager portion of My Account. If your cell phone number changes, or if your LIPA account number changes, you must register your new cell phone number to your electric account.

Back to top

What happens during widespread outage situations?
During times of widespread outages or emergency situations (e.g., hurricanes), LIPA focuses resources on power recovery. In such situations, LIPA text message notifications maybe delayed, general in nature, or both. In times of weather disasters (e.g., hurricanes, ice storms, etc.), outage and transaction text messages may not be available at all. 

Back to top

Will the text message guarantee that my home/business has power?
A message that power is restored to your area does not guarantee your home/business has power. Restoration times are estimates only. We cannot restore power to structures that are not capable of receiving service due to damage or other causes.

Back to top

Which carriers do we support?
Click here for the list.

Back to top