Frequently Asked Questions (FAQs)

Long Islanders are spending more money than ever to heat and cool their homes. Many
homeowners are not getting the comfort they are paying for because homes often suffer from
cold spots, rooms that are too hot or too cold, ice dams, drafts, building rot, and mold and
mildew problems. They may all be common signs that the house is not properly insulated or that
the heating system is improperly balanced, or that moist air in the house is not being effectively
controlled. In fact, most homes leak so much that it is the equivalent of leaving a 3’ x 3’ window
open all year round.

What is Home Performance with ENERGY STAR®?
Sponsored by the Long Island Power Authority (LIPA), Home Performance with ENERGY
STAR is a home improvement program designed to save homeowners up to 40% on their
monthly energy bills. Each participating contractor has earned certification through the Building
Performance Institute (BPI), a national resource for building science technology that sets
standards for assessing and improving the energy performance of homes. BPI Accredited Home
Performance Contractors use the most advanced state-of-the-art equipment to test the home and
identify energy efficiency improvements. BACK TO TOP

What is a Comprehensive Home Assessment?
A Comprehensive Home Assessment is the first step towards improving a home’s efficiency and
reducing energy bills. The assessment will evaluate heating and cooling equipment, insulation
levels and air infiltration. The BPI Accredited contractor will explain to the homeowner what
improvements can be made, as well as the cost of making the improvements. During the
assessment, the contractor will perform a number of tests on the home using the latest diagnostic
equipment and building science principles to determine what areas will benefit from energy
efficiency upgrades. Specifically, the contractor will test the home for air leakage using a blower
door, and will look for opportunities to improve the home’s insulation, heating and cooling
system, windows, appliances and lighting. BACK TO TOP

Why do homes develop mildew and mold?
Mold and mildew can occur when warm, moist air condenses on a cold surface. Many building
products will support mold growth, especially wood-based products. Mold in a home can often
go undetected since it tends to occur on the coldest surfaces, such as closets on outside walls
(especially when the walls are improperly insulated), behind furniture, and in attics and
basements. The presence of mold in homes is typically a sign of under ventilation, uncontrolled
air movement, or excessive humidity levels. A BPI Accredited Home Performance Contractor
can perform diagnostics that indicate air leakage paths, insulation conditions and humidity levels
to determine the home’s particular needs. Since molds are usually caused by a combination of
problems, a comprehensive home assessment is recommended to effectively develop a plan of
action to help remedy the problem. BACK TO TOP

Why do ice dams form on the roof?
Ice dams form when the snow on the roof melts and re-freezes, and the ice backs its way under
the roof shingles. Further melting can occur at this point, causing water leaks and damage. A
major reason for ice melting on the roof is warm air from the home leaking into the attic, moving
past the insulation and warming the underside of the roof. This can happen even when there are
thick amounts of insulation in your attic, if the warm air is allowed to by-pass the insulation via
air gaps and leaks between the attic and heated living spaces below. This means insulation alone
is not always enough to correct the problem. Stopping air leaks combined with proper insulation
and ventilation are the three major components required to remedy this problem. A BPI
Accredited Home Performance Contractor using special testing equipment, such as a blower
door, is a proven way to locate and measure air leakage in your home. Often times the air
leakage component is missed because conventional contractors are not performing blower door
diagnostics. BACK TO TOP

What indicates that a heating system is running efficiently and safely?
The telltale signs of an improperly functioning heating system include varying temperatures from
room to room, the house feels too hot or too cold, and the heating unit cycles on and off
excessively. In addition, homes with forced air heating systems use a duct system to distribute
air. Most ducts, whether old or new, have cracks, gaps and holes that waste about 25% of the
treated air. In addition, it’s important to have fuel-burning equipment like fireplaces, water
heaters, dryers, and furnaces checked for proper venting to avoid harmful gases, including
carbon monoxide, from entering your home. BACK TO TOP

Can programmable thermostats help lower costs?
Properly controlling a thermostat can help reduce your heating and cooling costs. Programmable
thermostats can automatically adjust the temperature at pre-determined times while the
homeowner is away from the house or sleeping. Residents enjoy greater comfort conveniently,
without wasting time or energy. However, only a whole house approach can result in maximum
energy savings. BACK TO TOP

Why is insulation important?
Whether a home is old or new, inadequate or improperly installed insulation can lead to high
energy costs, uncomfortable rooms and structural problems. Proper insulation levels slow the
movement of heat through your walls, floors and ceilings, keeping you warmer in the winter,
cooler in the summer. A BPI Accredited Home Performance Contractor will check insulation
levels and make sure it is installed properly, as well as make sure all the holes, cracks and gaps
in the home are sealed for air leakage. BACK TO TOP

Why is ventilation important?
Ventilation is a vital component to every house. Ventilation systems are important for healthy,
safe, and comfortable living space. These systems help remove moisture from the air to help
avoid mold, mildew and condensation problems. Ventilation also helps eliminate potential
indoor air pollutants, cooking odors or stale, stuffy air. A house has to “breathe” and proper
ventilation can help ensure your home has a steady, healthy amount of fresh air. BACK TO TOP

Why is air sealing important?
Insulation alone is not always enough to make sure your home is energy efficient. Stopping air
leaks combined with proper insulation and ventilation are the three major components required
to ensure a home is tight while providing a sufficient supply of fresh air. A BPI Accredited
Home Performance Contractor using special testing equipment, such as a blower door, can locate
and measure air leakage. BACK TO TOP

Are the condition of the doors and windows important?
It’s important to have well-insulated, high-performance windows and doors. Homeowners will
see and feel the difference through improved comfort, reduced condensation and lower utility
costs. Look for the ENERGY STAR symbol to identify the most efficient windows, skylights,
and sliding glass doors.

When buying new windows, consider U-value and Low-E coatings. U-value is the measure of
the window’s ability to insulate. Lower U-value means less heat flows through the windows.
Low-E (low emissivity) window coatings are thin and transparent, permitting visible light to pass
through, while effectively reflecting radiation - keeping your home cooler in the summer and
warmer in the winter. BACK TO TOP

How can a homeowner improve the efficiency of a water heater?
Typical recommendations include insulating an existing tank, replacing the existing tank with a
more efficient model using the same fuel, or replacing the existing tank with another fuel source,
usually natural gas or a heat pump water heater. If the hot water pipes are not insulated in a cold
basement, a BPI Accredited Home Performance Contractor will often recommend insulating the
first six feet of pipe. BACK TO TOP

Why is health and safety testing important when conducting home energy
improvements?
BPI Accredited Home Performance Contractors have been trained to inspect and test combustion
appliances such as heating equipment, ovens and water heaters for proper performance to ensure
safe operation. This evaluation includes measurement of carbon monoxide (CO) produced by
the appliance and testing to ensure that potentially dangerous combustion gases are not
introduced into the home. BPI Accredited Home Performance Contractors test for combustion
safety problems before and after performing any energy improvements to your home. BACK TO TOP

What should consumers look for when buying new appliances?
When it’s time to buy or replace home appliances, be sure to look for models with the ENERGY
STAR. ENERGY STAR qualified appliances incorporate advanced technologies that use 10-
50% less energy than standard models, saving you money on utility bills while reducing air
pollution.

For example, an ENERGY STAR qualified clothes washer uses 30-40% less energy and saves
about 7,000 gallons of water each year. Many dishwashers with the ENERGY STAR are built
with innovative technology to clean better while using less energy and water. And, today’s
ENERGY STAR qualified refrigerators use half the energy of a 10-year old conventional
refrigerator. BACK TO TOP

How can consumers improve the lighting in their homes?
When replacing light bulbs or installing new light fixtures, consumers will save time and money
when they choose models that have earned the ENERGY STAR. According to the U.S.
Environmental Protection Agency (EPA), today’s ENERGY STAR qualified compact
fluorescent light bulbs (CFLs) equal or surpass the quality of light found in conventional
incandescent bulbs. CFLs use two-thirds less energy and last up to 10 times longer. ENERGY
STAR qualified lighting and fixtures are available in a variety of styles and sizes. BACK TO TOP

What options are available to help finance Home Performance with ENERGY STAR
improvements in New York?
Low-interest loans or financial incentives are available to help pay for home improvements made
by participating BPI Accredited contractors under the Home Performance with ENERGY STAR
program. There are no application fees or closing costs, and the loans do not require a down
payment. BACK TO TOP

What is the best way to select a Contractor?
Not all contractors are the same. A BPI Accredited Home Performance Contractor is particularly
skilled in building science technology. Contractors participating in this program have earned
certification through the Building Performance Institute (BPI), a national resource for building
science technology that sets standards for assessing and improving the energy performance of
homes. View a list of participating contractors on Long Island, or call 1-877-ESTAR-LI. BACK TO TOP

 

Last Updated: 10/02/2009