FAQs - My LIPA Account

If after browsing our frequently asked questions, you still have a question, feel free to contact us. Call 1-800-490-0025 or 631-755-6000- Monday - Friday: 8:00am to 8:00pm, except holidays.

My Account | Proposed Budget | Power Supply Credit | Your Electric Bill | Electric Service

Can I pay my bill online?
Have a current LIPA bill that you would like to pay online? Register with one of our online payment options. If you're already registered and have your LIPA Account Number and PIN ready, then log on to your account now!  Back to top

Do you accept credit card payments?
Paying by credit card is not a payment option at this time, nor do we authorize any other company to accept credit card payments on our behalf. We do, however, offer a program called DirectPay. It gives you the ability to have your electric bill paid directly from your bank account automatically and it’s free. You may also make a payment by phone by speaking to one of our customer representatives. We are exploring the possibility of allowing credit card payments. Back to top

Can I pay my gas and electric bill with one check or money order?
No. National Grid, your gas supplier, and LIPA, your electric supplier, are two separate companies. Therefore, payments cannot be made for both on one check. Back to top

Why do I have both a Customer ID Number and an Account Number?
As a LIPA customer, you can have multiple account numbers for electric service at multiple locations. A Customer ID Number allows customers who have multiple accounts to link all their accounts under one number and simplify the billing process. Typical LIPA customers have one Account Number and one Customer ID Number. Back to top

Where are your offices located and what hours are they open?
We have 11 conveniently located Customer Service Centers islandwide. Office hours are 8:30 am to 5:00 pm. You may contact us by phone at 1-800-490-0025 or 631-755-6000, Monday - Friday: 8:00am to 8:00pm, except holidays. Back to top

I just received my LIPA bill. When is the payment due?
Your LIPA bill must be paid within 23 days of the day your meter was read and billed. Overdue balances are due upon receipt of the notice. Back to top

What can I do if I can’t pay my bill?
If you are having problems that make it difficult for you to pay your bill, we will work with you to come up with a payment agreement. We consider your financial circumstances and any income limitations you have when working out a down payment and payment schedule. Back to top

What can I do to lower my bills?
LIPA has a wide range of recommendations on how to save energy and use the energy you consume more wisely. You can call the Energy Infoline at 1-800-692-2626 or visit our Clean Energy section. Back to top

What special services does LIPA provide?

  • Hearing/Speech Impaired (TTY) -  (631)755-6660
  • Friendly Follow Up Program- third party notification - 1-800-490-0025
  • Call Before you Dig- Excavation Information - 1-800-272-4480
  • Advocates for Consumer Education (Speakers Bureau) - 1-800-738-5667
  • Eye Saver Services- large print and Braille bills - 1-800-490-0025
  • Customers on Life Support - 1-800-490-0025
  • View full list

Can you explain your Balanced Billing program?
Our Balanced Billing Plan, based on the past year’s usage, spreads out the energy costs over the year. The billing amount may be adjusted up or down during the year to compensate for changes in usage from the previous year. At the end of the billing year, any difference between total payments and actual energy costs will be added to or subtracted from your last bill of the budget year. This program does not reduce energy costs, but helps customers budget household expenses with convenient monthly payments. Back to top

Why does my Balanced Billing amount change from time to time?
It may be necessary to change your Balanced Billing amount during the year. If your usage pattern increases or decreases by a minimum of ten percent, if weather is warmer or colder than normal, if you add or remove appliances, or if rates change, we may raise or lower your Balanced Billing amount to more accurately reflect your usage. Adjusting your payment amount helps prevent you from owing an additional amount at settlement time, or prevents your overpayment each month. Back to top

Why is my bill estimated?
If your meter is inside your home and we cannot gain access, we will issue an estimated bill that is based on your previous history. Occasionally, we issue estimated bills for outside meters. Any difference between our estimate and your actual use will be automatically adjusted when your meter is read on the next scheduled visit. To avoid estimated readings, you can take your own reading and call it in to us using our Interactive Voice Response System (IVR) at 1-800-490-0015. You can also check your account status at anytime via the Account Status section of this Web site.  Back to top

When do you read my meter? How can I give you my meter reading? Can I make an appointment for a meter reading?
Meters are typically read every other month and estimated the opposite month. Your bill indicates the approximate date of the next scheduled meter reading. You can call to enter your meter reading(s) through our automated IVR system by calling 1-800-490-0015. You may also call your reading in to a representative. Additionally, you can enter a meter reading online by visiting the My Account section. A special appointment can be made if we are unable to obtain actual readings on a regular basis. Some evening and Saturday appointments may be available. Back to top

If I’m entitled to a refund from LIPA, when will I receive it?
A refund on your LIPA account generally takes from two to four weeks. Back to top

Last Updated: 11/20/2009