LIPA | Privacy Policy and Terms of Use

Thank you for visiting the LIPA Web site. We hope your visit is helpful and informative.

This Web site is designed to make it easier and more efficient for visitors to learn about and interact with LIPA. Like all online resources, we recognize that Web site visitors are concerned about issues of privacy and security of information and the quality and accuracy of the information presented. LIPA is committed to preserving your privacy and security while visiting our Internet site, and to giving you the most accurate information possible.

Information provided on this Web site is intended to allow the visitor access to public information, and does not represent business, legal or other advice. While all attempts are made to provide accurate, current and reliable information, LIPA recognizes the possibility of human and/or mechanical error. LIPA makes no representations as to the accuracy, completeness, currency or suitability of the information provided by this Web site, and deny any expressed or implied warranty as to the same. In offering that information, LIPA, its affiliates, agents and contractors assume no responsibility or liability. Reference in this web site to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by LIPA, its employees or agents.

This policy describes LIPA’s privacy practices regarding information collected from visitors to this Web site. In addition, this policy describes what data is collected and how that information is used. LIPA may, at its sole discretion, change, modify, add or delete portions of this policy. Because this privacy policy only applies to this Web site, you should examine the privacy policy of any Web site, including other State Web sites you access through this Web site.

Information Collected When You Visit This Web site
When visiting this Web site, LIPA automatically collects and stores the following information about your visit:

The Internet Protocol address and domain name of your Internet service provider. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer, which can be used to direct internet traffic to you;
The type of browser and operating system you used;
The date and time you visited this site;
The web pages or services you accessed at this site and the files that you downloaded;
The URL or address of the Web site you visited prior to coming to this Web site and from which any web page on this site was linked.

This information is used to improve this Web site’s content and to help LIPA understand how people are using this Web site. This information is collected for statistical analysis, to determine what information is of most and least interest to our visitors, and to identify system performance or problem areas. This information is not collected for commercial marketing purposes and LIPA does not sell or distribute the information collected from the Web site for commercial marketing purposes. The information is retained in accordance with the public record retention provisions in the State Arts and Cultural Affairs Law.

Information Collected When You Access LIPA Services E-mail or This Site
This Web site provides access to some LIPA customer services. Information that you submit when accessing customer services will be collected. If during your visit to this Web site, you access a customer service or send an e-mail to LIPA, your e-mail address and the contents of your e-mail or communication will also be collected. The information collected is not limited to text characters and may include audio, video and graphic information formats that you send to LIPA.

The information contained in your e-mail or communication will be used to access customer services, respond to you, address that issues you identify, further improve this Web site, or forward your e-mail or communication to another agency or entity for appropriate action. Information received by LIPA from your communication with this Web site, including your e-mail address, is not collected for commercial marketing purposes, and LIPA does not sell or distribute such information for commercial marketing purposes. The information is retained in accordance with the public record retention provisions in the State Arts and Cultural Affairs Law.

Personal Information and Choice
"Personal Information" is information about an individual (e.g., an individual’s name, address and phone number). A domain name or Internet Protocol address is not considered personal information.

Personal information is not collected through this Web site unless you voluntarily provide it by directly communicating with LIPA. If you do not communicate with this Web site it does not affect your ability to use any of the other features of this Web site.

LIPA does not knowingly collect personal information from children or create profiles of children through this Web site. LIPA cautions that the collection of personal information provided by any individual in an e-mail will be treated the same as information given by an adult, and may, if not protected by federal or State law, be subject to public access. LIPA encourages parents and teachers to be involved in children’s Internet activities and guide the children whenever children are asked to provide personal information on-line.

Disclosure of Information Collected Through This Web site
If not protected by federal or State law, personal information collected through this Web site may be subject to disclosure pursuant to law, such as the Freedom of Information Law (FOIL), the Personal Privacy Protection Law (PPPL), the federal Children’s Online Privacy Protection Act, court order, subpoena or other legal process. In addition, LIPA may disclose personal information to federal or State law enforcement authorities to enforce its rights against unauthorized access or attempted unauthorized access to LIPA’s information.

Cookies
To better serve you, we occasionally use "cookies" to enhance or customize your visit to this Web site. Cookies created on the device you use to access this Web site do not contain personally identifiable information, and do not compromise your privacy and security. We use the cookie feature to store a randomly generated identifying tag on the device you use to access this Web site. The use of cookies is a standard practice among Internet Web sites. The software and hardware you use to access this Web site allows you to refuse the cookie or delete the cookie file at any time.

Security
LIPA limits employee access to personally identifiable information from this Web site to only those employees who need access to perform a specific job. Security measures have been integrated into the design, implementation, and day-to-day operations of this Web site as part of LIPA’s continuing commitment to the security of electric content as well as the electronic transmission of information.

The information contained in this policy should not be construed in any way as giving business, legal or other advice, or warranting as fail proof, the security of information provided via this Web site. For site security purposes and to ensure that this Web site remains available to all users, LIPA employs software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise cause damage to this Web site.

Links Disclaimer
In order to provide visitors with certain information, this Web site provides links to local, State and federal government agencies, and Web sites of other entities. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policy, products, services, or accessibility of that Web site. Once you link to another Web site from this Web site, including one maintained by the State, you are subject to the terms and conditions of that Web site, including, but not limited to, its privacy policy.

Podcasts
LIPA’s podcasting service (the "Podcast Service") consists of news and information audio files (the "Podcast Content") that may be downloaded from LIPA’s web site (“Site”) to your computer and/or transferred to your portable MP3 player.

These Terms of Use and LIPA’s Privacy Policy govern your use of the Podcasting Service. Any uses of the Podcasting Service not granted herein are strictly prohibited. Prohibited uses include, but are not limited to, the incorporation of advertising or the placement of advertising associated with or targeted at the Podcast Content, redistribution of the Podcast Content and the use of the Podcast Content in a manner which suggests or implies that LIPA endorses any products, services or causes of a third party. You may not edit or modify the Podcast Content or links in any manner whatsoever.

You may only use the Podcasting Service with platforms which provide a functional link that, when accessed, takes the user directly to the podcast feed on the Site. The Podcast Content may be used only in a manner which allows linking or redirection to or delivery of the applicable page on the Site. You may not display the Podcast Content in a manner that does not permit successful linking to, redirection to or delivery of the applicable LIPA Site web page. You may not insert any intermediate page, splash page or any other content between the podcast link and the applicable page on the Site. LIPA retains all ownership and other rights in the Podcast Content and in any and all LIPA logos and trademarks used in connection with the Podcasting Service. If applicable, you must provide attribution to the appropriate page on the Site in connection with your use of the Podcasting Service, and, if you use a graphic in the attribution, you must use the appropriate LIPA logo incorporated into the Podcast Content.

Any suggestions, comments or other feedback ("Feedback") offered to LIPA with respect to the Podcast Service is and will be given entirely voluntarily. LIPA shall be free to use, disclose, reproduce, license or otherwise distribute and exploit Feedback provided to it as it sees fit.

LIPA reserves the right to cease offering any or all of the Podcasting Service or Podcast Content at any time or to require you to cease any and all use of the Podcasting Service or Podcast Content at any time for any reason. LIPA assumes no liability for your activities in connection with the Podcasting Service or for your use of the Podcast Content in connection with your website, computer or MP3 player.

Contact Information
For questions regarding the Privacy Policy or the ability to review and correct personal information you submitted to LIPA, please e-mail LIPA at lipacustomerservice@liaccount.com.