DirectPay Program

If you want to guarantee your payment gets to us on time or simply avoid the hassle of check writing, we have a great program for you. It's called DirectPay.

Program Highlights

  • Automatic bill payment directly from your bank account
  • Eliminate worries about late payments
  • Pay your bill without ever writing a check
  • Continue to receive your bill to review before a single penny is transferred

Enroll Online

Log in to My Account to enroll.

Not registered? Register here.

Enroll by Mail

Simply download and complete the 

enrollment form (PDF)

Go Paperless!

For true paperless billing & payment combine DirectPay with paperless billing.

Frequently Asked Questions

When does my participation in the DirectPay Program begin?
You will be notified by mail and a message on your bill will confirm your participation date. Please continue to pay your bill as you normally would until you are notified otherwise. Allow four to six weeks for processing. We will notify you of approval or other action taken by mail.

When does the money have to be in my bank account?
A message on your bill will indicate when your bank account will be charged - usually 20 days from the date the bill is issued.

What if I have questions about the bill amount?
Just call us at 1-800-490-0025 or 631-755-6000 at least 5 days before the date we will charge your account, and we will clarify any questions you have before your payment is deducted.

Is there a charge for DirectPay?
There is no charge from LIPA, however, some banks charge for this service. Check with your bank before you enroll.

Who can participate in DirectPay?
LIPA customers with a good payment history and who expect to be a full-time customer are eligible.

Will I have a record of the transaction?
Both your bank statement and bill will serve as a record of the transaction.

How does DirectPay benefit LIPA?
DirectPay is a cost-effective way of processing your payment. Keeping costs low helps to keep down electric rates.

What if I have further questions?
Call us at 1-800-490-0025 or 631-755-6000. Our customer representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m., closed Saturdays, Sundays and Holidays.

Back to top

DirectPay

downloads